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In order to help eliminate any potential confusion or misunderstandings when accepting a parts order and to speed up any adjustments or additions to the order, make sure that your customers may only order through your website order database function, not by postal mail, casual conversations or e-mails or phone messages, and by following these procedures: 1. Confirm price and merchandise information with the buyer up front before the order is placed by getting them to read the information posted on the site. This EZ step is often overlooked in the rush to be patriotic and stimulate the economy. Try and get all of the orders to be placed through the site order software database AFTER the customers have read the product descriptions and even possibly the installation instructions. This goal may be hard to accomplish if they are men, but try - it may save you a headache later. 2. Explain that using the order function to order is actually quick and convenient, and because it forces the customer to give you all the information that you need to process their order efficiently, including preferred method of payment, shipping address, special finish or shipping requirements etc. that their order is more likely to be filled properly and in a timely manner if this happens. The info collected (and copied back to them) will include part description, color, accessories, and total cost including price, taxes if applicable, and shipping charges if known at the time of order. Make sure that you get an e-mail copy of the order, then you will know that the customer got it as well.
4. Keep copies of all phases of all transactions, including Xeroxes of the canceled or NSF checks, and out of pocket shipping receipts, PayPal payment confirmation e-mails, shipping documents and tracking numbers, correspondence, etc. 5. See if you can get them to PAY BY PayPal! [PayPal will verify that the customer has a valid shipping address (or will tell you that it has not been verified and to ship at your own risk) and will verify that the CC used actually belongs to the person placing "The Order", not just anyone that bought the CC number somewhere. This is especially important when taking overseas orders. Avoid taking personal checks that may not ever clear or trusting verbal promises to pay right away (as in: "the checks in the mail") if you will just ship it today, overnight please! for the track event of the year that is happening just 2 days away. Insist on prepayment or do COD with money orders when shipping all merchandise regardless of how well you think you might know the customer or any past dealings you may have had with them. They could have just lost their job, or their company could be down sizing their department or cancelling their project etc. - you never know when the axe could fall and you don't want to be the one holding the [now empty] bag. 6. If not all the merchandise is in stock when they place the order, make sure that you at least get paid for the stuff that you do ship, and then, if a B/O is acceptable, don't loose the order - that looks bad. If you need help, see the "get your ass organized" website listed below. 7. If they have a problem with installing merchandise, make sure they ordered the correct part for the correct car, and that they understand what it is supposed to do, that they read the install manual before they attempted to install it as well as verify that they understand the return policy if that looks like the way to go. Make sure you keep a copy of all e-mails sent. If the parts don't fit because they were made incorrectly, first kill the machinist, then refund the customers $ after the part actually comes back. [this is important! Make sure that they have actually paid for the part before refunding their money - this is a classic maneuver by crafty consumers.] 8. If you are unable to make the customer happy after repeated attempts to do so, make sure that they know that there are other places available for them to shop at where they charge enough for the parts so that it might still be worth the vendors while to deal with them and offer a "SHAM" NSXCA Discount. Locations and availability of those options may vary by state. 9. DO NOT ACCEPT ORDERS BY PHONE - that is the best way to get your order system messed up.
If You Need HelpIf You Need Help resolving the situation and Prozac is not an option or is not working: If you have a problem consumer and are unable to resolve it with the consumer directly, call your mother and ask her to explain the ways of the world to you. (again) This can be done on-line if she is web savvy,
Psychic Thing - Physic readings and dream analysis by email
or if your computer has crashed again, on the CaliforniaPsychics hotline number: 1.888.211.2285 ORGANIZE IT: http://www.organizetips.com/
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